Also Check the Rocket Card FAQ Page

If you are experiencing problems with your Rocket Card please contact the Campus Card Office immediately.  A common problem you may be having is Privilege Unassigned. This means that whatever you wanted to use your Rocket Card for, you do not have the privilege to do so. For example, if you are trying to access a certain computer lab and are being denied. If you think that you should have a certain privilege, stop by the Campus Card Office and inform the customer service representative which location you were at when your card didn't work. They will be able to check your privileges. Some access will require a letter from the department. 

To request building & room access changes click the "Room & Lab Access" link at left.

MORE ANSWERS TO MORE QUESTIONS

Here are more common questions people have about the Rocket Card. If you can not find the information you are looking for here or in our website please contact the Campus Card Office at (419)530-5842. Our customer service representatives are more than happy to answer any questions you may have.

Why can't my parents view my account balance & activity online?

According to the Family Educational Rights and Privacy Act we are unable to share this information. The law is designed to protect the privacy of the student. The student may however, share the password to his/her online account, so that a parent can sign on as the student.

My Rocket Card says "suspended" when I swipe it.

This means the activity on your Rocket Card has been suspended and you will need to go to the Campus Card Office with a picture ID to have your card reactivated. Cards will not be reactivated over the phone.   

I am a full time student but the Student Recreation Center says I only have part-time access.

If you are registered for 12 or more campus classes then you will be considered full time at the SRC. However if you have any internet classes added in to make 12 credit hours then you are not considered full time because students do not pay general fees on internet classes. Students who are considered part time at the SRC can pay the difference at $7 a credit hour to the SRC office to be considered full time. For example if the student has 10 hours of campus classes they would need to pay $14 to go full time.  If you are full time and your card is not reading correctly call or stop into the Campus Card Office to have your card fixed.

I lost my current  Rocket Card but found my old one.

Just bring in your old Rocket Card to the Campus Card Office to have it reactivated. Its quick, simple and free!

I found someone else's Rocket Card, what should I do?

If you find a lost Rocket Card please return it to the Campus Card Office. All lost and found Rocket Cards are kept on file for as long as person is an active student or faculty/staff member.

What are some things I can do to prevent card damage?

Your Rocket Card can be easily damaged if proper care is not taken. Do not punch holes in the card or apply any stickers as this will make your Rocket Card unusable and may damage card reading equipment. If you would like a hole punched in your Rocket Card, please stop in to the Campus Card Office and ask one of the customer service representatives to do it. Also, be sure to keep your Rocket Card away from all magnetic fields that may demagnetize it. This includes but is not limited to televisions, stereos, microwaves, credit cards and any other electromagnetic equipment.

The Rocket Card works best when it is a straight piece of plastic. It helps if you don't stick it in your back pocket and sit on it regularly. It has been found that using a wallet or purse to store the card prevents bending and increases ease of finding it.

What  do I do if my Rocket Card gets dirty or is wet?

If your Rocket Card is dirty at any point in time, clean it with a damp cloth. Should you ever find that your Rocket Card is wet, simply wipe the card dry with a non-abrasive cloth.

I am graduating or withdrawing from the university, what do I do about my remaining balance on my Rocket Card?

If you are leaving the University you will need to stop into the Campus Card Office to fill out the appropriate paperwork to close the account. A check for the remaining funds will be issued within two weeks. If the money is from a financial aid account you will need to contact the Bursar's Office to refund that account.